Hacienda Paradise Hotel Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Ave 10 Entre Calle 20 Y 22 Norte, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Hacienda Paradise Hotel, a colonial-style 4-star boutique property one block from Fifth Avenue in Playa del Carmen, features 30 rooms decorated with rustic Mexican furniture, a freshwater swimming pool in a tropical garden, and 24-hour reception offering free drinks upon arrival.

Spacious Modern Accommodations

The Colonial Patio and Colonial Balcony rooms at Hacienda Paradise measure 312 ft², equipped with king-size or twin beds, garden or pool views, minibars, and rain showers.

Fresh Local Dining

Nuestra Casa restaurant serves daily Continental breakfast including fresh seasonal fruit, homemade bread, and pastries, plus regional Mexican and international specialties.

Recreation and Activities

The outdoor complex includes sun loungers and a terrace, while the concierge arranges diving excursions and archaeological tours.

Central Beach Location

The Hacienda Paradise Boutique Hotel sits adjacent to Fifth Avenue's pedestrian walkway, surrounded by restaurants, bars, and boutiques, with Playa del Carmen Main Beach nearby.

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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room

Max:

2 persons

325 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Bathtub

room details

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Double Room

Max:

2 persons

325 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Bathtub

room details

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Quadruple Room

Max:

2 persons

380 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Bathtub

room details

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Getting around

Available transportation options

City Center

Playa del Carmen1700 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.1 mi

Cancun (CUN) 34.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Services

Paid airport shuttle
Pet amenities available
Housekeeping
Car rental
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness center
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Patio
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Ave 10 Entre Calle 20 Y 22 Norte, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Ave 10 Entre Calle 20 Y 22 Norte, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2200 ft

Av. Benito Juárez

Los Fundadores Park

4300 ft

Museums

Museo Frida Kahlo Playa Del Carmen

2500 ft

Beach

Kool Beach Club

2300 ft

Beach

Mamita's Beach Club

3000 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2300 ft

Gallery

Tierra Huichol

2500 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

2800 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2700 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3100 ft

5ta Avenida

Galeria de Arte 5ta Avenida

3100 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

3600 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

4100 ft

Night club

Mandala Playa del Carmen

2100 ft

Nearby

Mall

Quinta Alegria Shopping Mall

800 ft

Museums

3D Museum of Wonders

800 ft

Church

Nuestra Senora del Carmen Catholic Church

800 ft

Night club

Coco Bongo

1600 ft

Beach

Playacar

300 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

700 ft

Gallery

Riviera Art Gallery

800 ft

Gallery

La Galeria de Playa Art Gallery

1100 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1000 ft

Avenida entre 24 y 34 calles 5a

Caminarte

1100 ft

Aquarium

Aquarium Beach

1500 ft

Shopping Area

Plaza Las Americas

300 ft

Casinos

Grand Riviera Casino

1500 ft

Store

MEGA Soriana

1700 ft

Shopping Area

Plaza Calle Corazon

1700 ft

Store

ME Dive Center

1900 ft

Restaurants

Senor Frog's Playa del Carmen

500 ft

Calle Quinta Avenida Calle 22 Norte

Bella Italia Pizzeria

200 ft

Avenida 10 y calle 20 Colonia Quintas Del Carmen

EZ Sports Bar

300 ft

5th Avenue btwn 12th and 14th Streets

Cantina Mamitas

300 ft

Calle 28

Starbucks Playacar

300 ft

Paseo Xaman-Ha Lt 19 Plaza Playacar

McCarthys Irish Pub

400 ft

Avenida 1

Los Aguachiles Calle 34

900 ft

Avenue 25 Calle 34

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily return

8.4/10

Great

Rooms

7.4

Location

9.0

Service

9.6

Dining

7.0

Charles

United States of America, March 2025

5.6/10

My stay at Hacienda Paradise was quite mixed. The location was perfect—just a block away from the bustling 5th Avenue but still quiet enough for relaxation. The friendliness of the staff stood out, making me feel welcomed. However, I encountered issues like basic room cleanliness and inconsistent breakfast quality that could use improvement. Overall, it's a place I would consider visiting again with some adjustments! 😊

Rooms

8.0

My room was spacious and clean, featuring a lovely terrace overlooking the pool. However, it lacked some essentials like face cloths and glasses. Overall, it was comfortable.

Service

10.0

The staff was incredibly friendly and accommodating, always eager to assist me, which made my experience more enjoyable. They were genuinely welcoming towards English-speaking travelers.

Location

10.0

The hotel's location is ideal—close to the beach and within walking distance to shopping and dining options. I appreciated that it was a short walk from the lively main drag.

Dining

7.0

Breakfast had a good variety, but the portion sizes were sometimes lacking. While many items were fresh and appealing, a few were hit or miss in terms of quality.

Facilities

8.0

They offered various facilities like housekeeping and assistance with tours, which added to my overall convenience during the stay.

Fred

United States of America, February 2025

6.2/10

My stay at Hacienda Paradise Hotel was mostly enjoyable, thanks to the friendly staff and great location near 5th Avenue. The pool area was lovely and the breakfast offerings, while varied, did have a few hiccups like delays and extra charges for eggs. However, some issues with maintenance and cleanliness in my room dampened the experience a bit. Overall, it's a solid choice for the price! 😊

Rooms

6.0

My room was comfortable and clean, but I found a bobby pin in the shower, raising some questions about the cleaning efforts. There were also some maintenance issues like a toilet that wouldn't flush properly.

Service

10.0

The staff was incredibly helpful and friendly, going above and beyond during my stay. They even assisted with my luggage and provided a breakfast box for my early departure.

Location

9.0

The hotel is perfectly situated just around the corner from 5th Avenue, making it easy to explore nearby restaurants and bars. It's very convenient for beach access too.

Dining

7.0

Breakfast had a good variety, but it started late, which caused some rush for me. Also, the extra charge for certain items like eggs was a bit frustrating.

Facilities

7.0

The pool area was nice and well-kept, but I did notice some unfinished maintenance around the hotel, like gaps in doors for reducing noise.

Mark

United States of America, February 2025

5.2/10

My stay at Hacienda Paradise was wonderful, with beautiful rooms and an impressive breakfast selection. However, on weekends, noise from nearby venues can disrupt the tranquility. Overall, the really good staff truly enhanced my experience.

Rooms

10.0

The rooms are tranquil, modern, and spacious with lovely amenities. I particularly enjoyed the well-maintained decor and comfort of the space.

Service

10.0

The service was exemplary. Staff members like Vic and Victor went out of their way to assist me, showcasing the warmth and professionalism I've rarely encountered elsewhere.

Location

8.0

The hotel is perfectly situated just a street away from the main drag. It's close to restaurants and shopping but far enough to enjoy some peace.

Dining

9.0

Breakfast was a highlight with a fresh selection of fruits, yogurts, and delicious pastries. I appreciated the attention to food hygiene and variety offered.

Facilities

8.0

The pool area was a tranquil oasis. The hotel provided good amenities, though some finishing touches could still be improved.

John

United States of America, December 2024

5.2/10

I had a pretty great stay at Hacienda Paradise Hotel. The location is fantastic, just a block away from 5th Avenue, making it easy to explore Playa del Carmen. The staff were very nice, especially Cynthia and Humberto, who were always friendly and helpful. However, I did experience some minor inconveniences, like a musty smell in my room at first and issues with the pool's temperature due to lack of sun exposure. Overall, it's a great bargain for the price, and I'd definitely consider returning.

Rooms

7.0

My room was decent, although it initially had a musty smell that took a while to air out. It was clean and comfortable overall, but I noticed some minor cleanliness issues, like a bobby pin in the shower.

Service

10.0

The staff were fantastic! They were extremely friendly and went above and beyond to assist me, especially during a medical issue I faced.

Location

9.0

The hotel is in a perfect spot, just a street away from 5th Avenue, allowing easy access to shopping and dining but far enough to avoid the noise.

Dining

7.0

The continental breakfast offered was surprisingly good, but some items were sometimes missing or not what I expected. A tip would be to ask for a boxed meal if you have an early pickup.

Facilities

6.0

Facilities were satisfactory, but I noticed that the pool was often in the shade, making it colder than I'd prefer.

Ben

United States of America, November 2024

5.8/10

I had a decent stay at Hacienda Paradise Hotel, thanks to the wonderful location and friendly staff. The rooms were spacious, but they could use some care, and I faced a few issues with the toilet and internet connection. Breakfast left a lot to be desired, as it was pretty basic and often didn't meet my expectations.

Rooms

6.0

The room was basic but spacious. However, I had a problem with the toilet that they couldn't fix during my stay, which was pretty frustrating.

Service

8.0

The staff were all very friendly and helpful, especially when I needed assistance with laundry and my transportation questions.

Location

9.0

The location is fantastic, just a street away from the main area but still far enough away to avoid the noise. It's close to the beach and plenty of restaurants.

Dining

5.0

Breakfast was pretty simple and left much to be desired. I had to pay extra for eggs, and the service was slow, which pushed me to eat out instead.

Facilities

6.0

The hotel offered various facilities like airport shuttle and housekeeping, but I had some issues trying to arrange my shuttle back.

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